Lesson 8.12.1

8.12.1 Internal quality Quiz: OCR Business, Unit 8

20 questions

Written by Revision Ninja · Last reviewed 11 October 2026

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Lesson 8.12.1, Internal quality: 20 multiple choice questions for the OCR Business (H431), Unit 8: Operations, written with Revision Ninja.

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The 20 questions

  1. Which quality system focuses on preventing defects before products are made?

    • Quality Assurance
    • Total Quality
    • Benchmarking
    • Quality Control

  2. What is the main operational focus of traditional Quality Control?

    • Preventing process errors
    • Employee self-checking
    • Continuous improvement
    • Detecting final defects

  3. A factory produces 500 units and discards 25 due to faults. What is the wastage rate?

    • 5%
    • 50%
    • 2%
    • 25%

  4. Total Quality Management requires quality responsibility to lie with which group?

    • All employees
    • External auditors
    • Inspectors only
    • Senior management

  5. What process involves comparing a business's operations against the best industry competitors?

    • Kaizen
    • Quality assurance
    • ISO certification
    • Benchmarking

  6. Roughly what proportion of total UK economic output does the service sector generate?

    • Exactly 50%
    • Over 70%
    • Around 40%
    • Under 20%

  7. A bakery implements self-checking for bakers during dough mixing. Which approach is this?

    • External auditing
    • Quality Control
    • Batch sampling
    • Quality Assurance

  8. A firm's wastage rate increases from 3% to 8%. What is the most immediate impact?

    • Lower scrap material
    • Improved brand image
    • Increased sales volume
    • Higher unit costs

  9. Which term describes the TQM philosophy of continuous, small-scale operational improvements?

    • Just-in-time
    • Outsourcing
    • Kaizen
    • Re-engineering

  10. Which characteristic distinguishes a service product from a physical good?

    • Standardisation
    • Tangibility
    • Intangibility
    • Durability

  11. A retail chain hires undercover researchers to evaluate staff customer service. What is this method?

    • Mystery shopping
    • Quality Control
    • Benchmarking
    • Quality Assurance

  12. How does staff induction training directly reduce quality control costs for a manufacturer?

    • Faster machinery speed
    • Lower customer prices
    • Higher wage costs
    • Fewer production errors

  13. What is the primary benefit to an exporter of gaining EN European quality standards?

    • Eliminated labour costs
    • Zero product defects
    • Easier market access
    • Guaranteed profit margins

  14. What formula is used to calculate the percentage wastage rate in production?

    • (Output / Wastage) x 100
    • (Wastage / Output) x 100
    • (Cost / Output) x 100
    • (Wastage / Cost) x 100

  15. A firm compares its customer delivery times against the fastest competitor. What is this benchmarking?

    • Strategic auditing
    • Internal benchmarking
    • Quality control
    • Competitive benchmarking

  16. Why can Quality Assurance be more expensive than Quality Control in the short term?

    • High recall costs
    • High training costs
    • High scrap costs
    • Frequent customer refunds

  17. A telecom firm suffers bad online reviews. What is the most immediate economic consequence?

    • Reduced customer retention
    • Higher fixed costs
    • Increased unit wastage
    • Lower tax liabilities

  18. What does the standard prefix BS stand for in UK quality standards?

    • Business Standards
    • Benchmark Systems
    • Bureau Strategy
    • British Standards

  19. Why does Total Quality Management often fail during initial implementation?

    • Too many inspectors
    • Lack of commitment
    • Low training spending
    • Excessive output speed

  20. Which standard prefix identifies a quality standard recognised globally across international markets?

    • BS
    • CE
    • ISO
    • EN

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