Lesson 4.1.1

4.1.1 Causes and effect of change Quiz: OCR Business, Unit 4

20 questions

Written by Revision Ninja · Last reviewed 11 October 2026

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Lesson 4.1.1, Causes and effect of change: 20 multiple choice questions for the OCR Business (H431), Unit 4: Change, written with Revision Ninja.

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The 20 questions

  1. Which term describes change caused by factors outside a business's direct control?

    • Proactive change
    • Internal change
    • External change
    • Operational change

  2. What type of change occurs gradually through small, continuous improvements over time?

    • Disruptive change
    • Step change
    • Transformational change
    • Incremental change

  3. What type of change is sudden, significant, and transforms the entire organisation?

    • Incremental change
    • Operational change
    • Step change
    • Continuous change

  4. Which external cause of change includes rising interest rates and inflation?

    • Social factors
    • Economic factors
    • Technological factors
    • Legal factors

  5. Which internal factor is a common cause of planned business change?

    • New legislation
    • Economic recession
    • Competitor actions
    • New leadership

  6. Which term describes acting in advance to anticipate future changes in the market?

    • Incremental change
    • Reactive change
    • Proactive change
    • Passive change

  7. Which term describes responding to change only after an external event has occurred?

    • Reactive change
    • Deliberate change
    • Strategic change
    • Proactive change

  8. What is a major internal barrier to implementing successful change within a business?

    • Low inflation
    • Market growth
    • Employee resistance
    • Supplier reliability

  9. Which PESTLE element covers changes in consumer demographic profiles and lifestyle trends?

    • Social factors
    • Political factors
    • Technological factors
    • Legal factors

  10. How is e-commerce growth classified as a driver of business change?

    • Legal factor
    • Political factor
    • Environmental factor
    • Technological factor

  11. What type of change affects the overall long-term direction and scope of a business?

    • Strategic change
    • Routine change
    • Tactical change
    • Operational change

  12. What type of change involves day-to-day adjustments to business functions and processes?

    • Operational change
    • Strategic change
    • Transformational change
    • Step change

  13. Which force field analysis factor pushes an organisation towards achieving a proposed change?

    • Frictional forces
    • Restraining forces
    • Driving forces
    • Static forces

  14. Which factor in Lewin's Force Field Analysis actively opposes business change?

    • Catalyst forces
    • Restraining forces
    • Enabling forces
    • Driving forces

  15. What is the primary purpose of a PESTLE analysis for a business?

    • Assessing staff performance
    • Calculating profit margins
    • Auditing internal strengths
    • Auditing external environment

  16. What is a direct risk of a business failing to adapt to market change?

    • Increased tax liability
    • Higher asset depreciation
    • Loss of market share
    • Lower share capital

  17. A firm introduces AI chatbots to improve customer service efficiency. What cause is this?

    • Political intervention
    • Technological advance
    • Legal compliance
    • Demographic shift

  18. Raising the national minimum wage is an example of which cause of business change?

    • Ethical factor
    • Cultural factor
    • Legal factor
    • Internal factor

  19. What model identifies three stages of change: Unfreeze, Change, and Refreeze?

    • Kotter's Eight Steps
    • Lewin's Change Model
    • McKinsey 7S Framework
    • Ansoff's Matrix

  20. Which internal stakeholder group often experiences the greatest uncertainty during structural change?

    • Employees
    • Auditors
    • Suppliers
    • Shareholders

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