Lesson 6.15.1

6.15.1 The human resources strategy Quiz: OCR Business, Unit 6

20 questions

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Lesson 6.15.1, The human resources strategy: 20 multiple choice questions for the OCR Business (H431), Unit 6: Human resources, written with Revision Ninja.

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The 20 questions

  1. Which formula is used to calculate the labour turnover rate of a business?

    • Absent days / Total days
    • Staff leaving / Average staff
    • Staff remaining / Total staff
    • Output / Total staff

  2. A business employing 100 staff experiences 15 staff departures in one year. What is the turnover rate?

    • 15%
    • 150%
    • 85%
    • 1.5%

  3. How is labour productivity calculated for a manufacturing firm?

    • Hours per unit
    • Profit per worker
    • Output per worker
    • Cost per worker

  4. A factory team of 20 workers produces 4,000 units weekly. What is the productivity per worker?

    • 80 units
    • 20 units
    • 200 units
    • 800 units

  5. Which approach to human resource management treats employees primarily as an expensive resource or cost?

    • Soft HRM
    • Hard HRM
    • Matrix HRM
    • Paternalistic HRM

  6. Which human resource approach focuses on employee development, empowerment, and long-term commitment?

    • Lean HRM
    • Hard HRM
    • Soft HRM
    • Taylorist HRM

  7. What term refers to the number of subordinates directly supervised by a single manager?

    • Delegation ratio
    • Chain of command
    • Span of control
    • Hierarchy level

  8. A business removes middle management levels to create a flatter organisational structure. What is this process called?

    • Outsourcing
    • Delayering
    • Centralisation
    • Downsizing

  9. Which level of needs forms the base of Maslow's hierarchy of needs?

    • Social needs
    • Esteem needs
    • Safety needs
    • Physiological needs

  10. According to Herzberg, which factors prevent job dissatisfaction but do not directly motivate employees?

    • Hygiene factors
    • Motivators
    • Primary factors
    • Esteem factors

  11. Giving an employee more complex and challenging tasks with greater responsibility is an example of what?

    • Job enlargement
    • Job rotation
    • Job sharing
    • Job enrichment

  12. Adding extra duties of a similar difficulty level to an existing employee's role is called what?

    • Job rotation
    • Job enlargement
    • Empowerment
    • Job enrichment

  13. Which theorist advocated scientific management and paying workers based on piece-rate output?

    • Abraham Maslow
    • Frederick Herzberg
    • Elton Mayo
    • Frederick Taylor

  14. Which theorist concluded that worker motivation improves through teamwork and social interaction at work?

    • Douglas McGregor
    • Elton Mayo
    • Frederick Taylor
    • Henri Fayol

  15. On a given day, 10 employees out of a workforce of 200 are absent. What is the absenteeism rate?

    • 10%
    • 20%
    • 2%
    • 5%

  16. A supermarket chain makes all pricing and stock decisions centrally at head office. What is this strategy?

    • Empowerment
    • Delegation
    • Decentralisation
    • Centralisation

  17. What form of industrial action occurs when staff strictly observe every work rule to slow operations?

    • Strike action
    • Work-to-rule
    • Overtime ban
    • Go-slow

  18. Which organisation provides independent advice and conciliation services to resolve workplace disputes in the UK?

    • ACAS
    • HSE
    • CBI
    • TUC

  19. If 80 out of 100 employees remain with a firm throughout the year, what is the retention rate?

    • 20%
    • 25%
    • 8%
    • 80%

  20. What term describes temporary or contract workers in Handy's Shamrock Organisation model?

    • Permanent staff
    • Peripheral workforce
    • Core workforce
    • Outsourced suppliers

All OCR Business quizzes