Lesson 6.3.1

6.3.1 Communication Quiz: OCR Business, Unit 6

20 questions

Written by Revision Ninja · Last reviewed 11 October 2026

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Lesson 6.3.1, Communication: 20 multiple choice questions for the OCR Business (H431), Unit 6: Human resources, written with Revision Ninja.

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The 20 questions

  1. What type of communication flows through unofficial channels like the workplace grapevine?

    • Vertical communication
    • Formal communication
    • External communication
    • Informal communication

  2. Which benefit is uniquely provided by using formal communication channels in a business?

    • Clear audit trail
    • Zero transmission cost
    • Social bonding
    • Instant feedback

  3. What term describes the unwritten rules and shared expectations governing group behaviour?

    • Group objectives
    • Corporate strategies
    • Group norms
    • Formal policies

  4. Which situation occurs when individual employee goals conflict directly with group objectives?

    • Communication overload
    • Goal incongruence
    • Synergistic alignment
    • Group cohesion

  5. How can strong informal groups negatively impact formal business communication?

    • Improving clarity
    • Increasing formal records
    • Eliminating barriers
    • Distorting messages

  6. Which of these is classified as a non-verbal method of communication?

    • Voice message
    • Video conference
    • Body language
    • Telephone call

  7. What key factor determines the choice between verbal and written communication for urgent news?

    • Storage space available
    • Font size required
    • Geographic distance only
    • Speed of transmission

  8. Which communication media is most suitable for addressing a massive external public audience?

    • Staff noticeboard
    • Press release
    • Internal memo
    • One-to-one appraisal

  9. In basic communication models, what function does the source perform?

    • Originates the message
    • Provides final feedback
    • Acts as barrier
    • Decodes the message

  10. In communication theory, what term refers to the response sent back by the receiver?

    • Feedback
    • Medium
    • Noise
    • Encoding

  11. Which communication barrier occurs when technical jargon is used with non-expert receivers?

    • Geographical barrier
    • Technological barrier
    • Semantic barrier
    • Physical barrier

  12. What is a major risk for a business caused by widespread poor internal communication?

    • Low staff morale
    • Higher profit margins
    • Faster decision making
    • Improved brand loyalty

  13. How does clear, effective communication directly support a firm in achieving operational objectives?

    • Reduces costly errors
    • Guarantees sales growth
    • Eliminates competition
    • Increases tax liabilities

  14. Which factor is most important when selecting media to deliver confidential performance reviews?

    • Mass reach
    • Lowest financial cost
    • Privacy and security
    • Public accessibility

  15. What type of communication media includes channels such as corporate intranets and emails?

    • Oral media
    • Visual media
    • Mass media
    • Electronic media

  16. In communication models, what element interrupts or distorts the communicated message?

    • Decoder
    • Channel
    • Noise
    • Transmitter

  17. Which stakeholder group is directly impacted by poor external product safety communication?

    • Customers
    • Local council
    • Trade unions
    • Bank lenders

  18. What is the main advantage of face-to-face communication over written memos?

    • Zero preparation time
    • Immediate non-verbal cues
    • Permanent written record
    • Global audience reach

  19. Which effect describes information being changed as it passes through multiple hierarchy levels?

    • Feedback loop
    • Message distortion
    • Horizontal alignment
    • Media richness

  20. What is a primary objective of using social media as an external communication channel?

    • Conducting internal audits
    • Interactive customer engagement
    • Filing statutory accounts
    • Managing payroll records

All OCR Business quizzes