Lesson 4.2.1

4.2.1 Managing change Quiz: OCR Business, Unit 4

20 questions

Written by Revision Ninja · Last reviewed 11 October 2026

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Lesson 4.2.1, Managing change: 20 multiple choice questions for the OCR Business (H431), Unit 4: Change, written with Revision Ninja.

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The 20 questions

  1. Which stage of Lewin's Change Model involves preparing the business for necessary transformation?

    • Unfreezing
    • Refreezing
    • Sustaining
    • Transitioning

  2. Which stage of Lewin's model solidifies new working methods into the business culture?

    • Change
    • Unfreezing
    • Refreezing
    • Moving

  3. How many hard elements are identified in the McKinsey 7-S Model?

    • 7
    • 3
    • 5
    • 4

  4. Which of the McKinsey 7-S elements is classed as a hard element?

    • Structure
    • Skills
    • Shared values
    • Staff

  5. What is the first step in Kotter's 8 Step Change Model?

    • Create vision
    • Create urgency
    • Empower action
    • Form coalition

  6. Which step in Kotter's model focuses on securing early, easily achievable wins?

    • Communicate vision
    • Anchor changes
    • Build coalition
    • Generate short-term wins

  7. Which process coordinates resources and people to transition a firm to a desired future state?

    • Risk management
    • Change management
    • Project appraisal
    • Crisis management

  8. What is a main financial risk of unmanaged corporate change?

    • Increased share price
    • Increased redundancy costs
    • Higher gross margin
    • Lower interest rates

  9. What technique helps identify forces driving and restraining business change?

    • Force field analysis
    • Decision tree analysis
    • Porters five forces
    • Critical path analysis

  10. What major internal drawback often occurs when staff resist unmanaged organisational change?

    • Reduced staff morale
    • Lower unit costs
    • Higher dividend payout
    • Faster product launch

  11. A store changes its layout based on customer data. What type of change is this?

    • Step change
    • Incremental change
    • Disruptive change
    • Crisis change

  12. A manufacturer switches entirely from manual assembly to full AI automation overnight. What change is this?

    • Incremental change
    • Step change
    • Continuous change
    • Organic change

  13. What is a key advantage of hiring external consultants for a change project?

    • Eliminated communication barriers
    • Instant internal loyalty
    • Specialist expertise
    • Lower overall cost

  14. What is a primary disadvantage of using external consultants to manage business change?

    • Slower technical skills
    • Over-familiarity with staff
    • High financial cost
    • Lack of expertise

  15. How does clear leadership communication help manage change effectively?

    • Guarantees high sales
    • Eliminates tax liability
    • Increases staff turnover
    • Reduces employee anxiety

  16. Which stakeholder group often fears job losses most during a corporate restructure?

    • Lenders
    • Shareholders
    • Employees
    • Suppliers

  17. A firm has 60 driving force points and 40 restraining force points. Should change proceed?

    • Yes
    • Undecided
    • No
    • Only if equal

  18. What key benefit does effective change management bring to a firm's operational capability?

    • Greater staff turnover
    • Increased adaptability
    • Higher fixed overheads
    • Increased bureaucracy

  19. In Kotter's model, what should leaders do after winning initial short-term goals?

    • Hire new directors
    • Stop the project
    • Revert to unfreezing
    • Build on change

  20. Which element sits at the centre of the McKinsey 7-S Model, interconnecting all other six elements?

    • Structure
    • Systems
    • Shared values
    • Strategy

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