Lesson 8.1.1

8.1.1 Operations management objectives Quiz: OCR Business, Unit 8

20 questions

Written by Revision Ninja · Last reviewed 11 October 2026

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Lesson 8.1.1, Operations management objectives: 20 multiple choice questions for the OCR Business (H431), Unit 8: Operations, written with Revision Ninja.

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The 20 questions

  1. Which operational objective focuses on minimising the total expenditure required to manufacture each unit?

    • Cost reduction
    • Quality assurance
    • Mass customisation
    • Volume flexibility

  2. What operational objective measures the elapsed time from customer order placement to final delivery?

    • Customisation
    • Dependability
    • Speed of response
    • Capacity utilisation

  3. Which type of flexibility allows a factory to quickly alter its total production output?

    • Delivery flexibility
    • Volume flexibility
    • Mix flexibility
    • Product flexibility

  4. Which operational objective measures the consistency and punctuality of goods or service delivery?

    • Customisation
    • Innovation
    • Profit margin
    • Dependability

  5. What operational target focuses on reducing carbon emissions, resource depletion, and waste generation?

    • Speed target
    • Unit cost target
    • Capacity target
    • Environmental target

  6. What term describes the maximum possible output a business can achieve in a specific timeframe?

    • Optimum output
    • Maximum capacity
    • Buffer stock
    • Break-even point

  7. Which operational objective increases the gap between selling price and total variable input costs?

    • Outsourcing
    • Lean production
    • Adding value
    • Waste reduction

  8. Which operational objective allows a firm to produce a wide range of varied products simultaneously?

    • Process automation
    • Mix flexibility
    • Volume flexibility
    • Scale efficiency

  9. A firm reduces its average unit cost from £10 to £8. Which objective is achieved?

    • Quality enrichment
    • Mass customisation
    • Cost reduction
    • Lead expansion

  10. A courier firm reduces delivery times from 48 hours to 24 hours. Which objective improves?

    • Volume flexibility
    • Product mix
    • Capital intensity
    • Speed of response

  11. A car manufacturer switches entirely to renewable electricity. Which operational objective is being pursued?

    • Speed of response
    • Mix flexibility
    • Dependability
    • Environmental target

  12. A haulage company achieves a 99% on-time delivery rate. Which operational objective is demonstrated?

    • High dependability
    • Mass customisation
    • Product flexibility
    • Cost minimisation

  13. A factory produces 600 units daily, but its maximum output is 1,000 units. What is capacity utilisation?

    • 40%
    • 166%
    • 600%
    • 60%

  14. An ice cream maker rapidly doubles production during an unexpected summer heatwave. Which objective is shown?

    • Speed of response
    • Volume flexibility
    • Mix flexibility
    • Dependability

  15. A business incurs £50,000 total production costs to output 10,000 units. What is unit cost?

    • £500
    • £50
    • £0.20
    • £5

  16. A tailor makes bespoke suits tailored to individual customer measurements. Which operational objective is prioritised?

    • Mix flexibility
    • Scale economy
    • High volume
    • Standardisation

  17. What is the main trade-off when a business increases product flexibility to meet bespoke orders?

    • Higher unit costs
    • Reduced tax
    • Slower innovation
    • Lower quality

  18. What risk is associated with operating at 100% capacity utilisation over a prolonged period?

    • Falling unit costs
    • Overstocking
    • Excess liquidity
    • Machinery breakdown

  19. Fixed costs are £5,000 and variable cost per unit is £3. What is total cost for 1,000 units?

    • £5,003
    • £15,000
    • £3,000
    • £8,000

  20. What is a key operational downside of holding large buffer stocks to ensure high dependability?

    • High storage costs
    • Lower demand
    • Slower output
    • Reduced quality

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