Lesson 6.2.1

6.2.1 Organisation Quiz: OCR Business, Unit 6

20 questions

Written by Revision Ninja · Last reviewed 11 October 2026

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Lesson 6.2.1, Organisation: 20 multiple choice questions for the OCR Business (H431), Unit 6: Human resources, written with Revision Ninja.

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The 20 questions

  1. What term describes the number of subordinates directly supervised by a manager?

    • Delegation
    • Span of control
    • Chain of command
    • Line relationship

  2. Which organisational model groups employees by both function and product simultaneously?

    • Divisional structure
    • Functional structure
    • Hierarchical structure
    • Matrix structure

  3. Removing layers of management from an organisational hierarchy is known as what process?

    • Delayering
    • Decentralisation
    • Downsizing
    • Delegation

  4. What authority relationship exists between a specialist advisor and a line manager?

    • Lateral relationship
    • Staff relationship
    • Line relationship
    • Functional relationship

  5. A business where top management retains all decision-making power uses which structure?

    • Centralised
    • Flat
    • Matrix
    • Decentralised

  6. Which organisational structure typically has narrow spans of control and many management levels?

    • Tall structure
    • Network structure
    • Matrix structure
    • Flat structure

  7. What term describes passing authority down the hierarchy to allow subordinates to make decisions?

    • Centralisation
    • Delegation
    • Decentralisation
    • Delayering

  8. Shared values, attitudes, and beliefs that shape employee behaviour are known as what?

    • Corporate strategy
    • Brand identity
    • Group norms
    • Organisational culture

  9. What term refers to unwritten rules and informal standards governing a team's behaviour?

    • Organisational culture
    • Group norms
    • Group objectives
    • Formal policies

  10. A manager supervises 8 team members directly. What is the manager's span of control?

    • 9
    • 8
    • 1
    • 7

  11. Which structure organises a firm into semi-autonomous units based on geographic regions?

    • Functional structure
    • Matrix structure
    • Tall structure
    • Divisional structure

  12. Passing decision-making authority down to local branch managers across a nation is an example of what?

    • Decentralisation
    • Centralisation
    • Formalisation
    • Delayering

  13. What type of communication takes place through official channels like corporate memos and scheduled meetings?

    • Verbal communication
    • Informal communication
    • Non-verbal communication
    • Formal communication

  14. Body language, facial expressions, and posture are examples of which form of communication?

    • Non-verbal
    • Informal
    • Verbal
    • Formal

  15. What main advantage does a flat organisational structure provide over a tall structure?

    • More promotion levels
    • Narrower spans
    • Faster communication
    • Greater centralisation

  16. Workplace rumours and gossip spreading through unofficial staff conversations are examples of what?

    • Informal communication
    • Matrix communication
    • Upward communication
    • Formal communication

  17. A firm switches from 7 hierarchy levels to 4 levels. What happens to spans of control?

    • They stay constant
    • They disappear
    • They widen
    • They narrow

  18. What risk is created when a business delegates significant authority without proper control systems?

    • Reduced motivation
    • Narrower spans
    • Inconsistent decision-making
    • Slower decision-making

  19. Why might employees resist a shift from a centralised to a decentralised structure?

    • Less responsibility
    • Rigid hierarchy
    • Greater workload stress
    • Tighter supervision

  20. A matrix structure can cause confusion among staff primarily due to which factor?

    • Narrow spans
    • Excessive delayering
    • Rigid centralisation
    • Dual command

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