Lesson 2.4.4
2.4.4 Quality management Quiz: Pearson Edexcel Business, Unit 2
20 questions
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Lesson 2.4.4, Quality management: 20 multiple choice questions for the Pearson Edexcel Business (9BS0), Unit 2: Managing business activities, written with Revision Ninja.
Host it live on the board and students join with a game code on their own devices, or revise alone with Free Play. The answers are revealed in the game.
The 20 questions
-
Which quality management approach mainly involves inspecting finished products to find and remove defects?
- Quality assurance
- Kaizen
- Quality circles
- Quality control
-
What is the main focus of quality assurance?
- Preventing defects
- Inspecting finished goods
- Setting retail prices
- Reducing staff numbers
-
What best describes quality circles?
- Worker problem groups
- Marketing teams
- External auditors
- Board of directors
-
What is the core principle of Total Quality Management?
- End-of-line checking
- Manager inspection
- Employee ownership
- Outsourced testing
-
What does the Japanese term Kaizen translate to in business?
- Continuous improvement
- Mass production
- Price skimming
- External audit
-
Which feature belongs to quality control rather than quality assurance?
- Supplier audits
- Employee training
- Process design checks
- Finished goods inspection
-
What is a key competitive advantage gained from high quality management?
- Lower material costs
- Instant economies
- Brand loyalty
- Exempt taxes
-
A firm's defect rate falls from 8% to 2% after it introduces a staff suggestion scheme. Which concept does this best illustrate?
- Economies of scale
- Just-in-time stock management
- Outsourcing
- Kaizen
-
What is a regular meeting of assembly workers to discuss production faults called?
- Board meetings
- Quality control
- Quality circles
- Kaizen teams
-
A firm produces 2,500 units with a defect rate of 4%. How many units are expected to be defective?
- 250
- 40
- 100
- 25
-
In a batch of 1,200 units, 36 are defective. What is the defect rate as a percentage?
- 3%
- 30%
- 0.3%
- 36%
-
Using checklists to stop mistakes before service best illustrates what?
- Quality control
- Job rotation
- Batch production
- Quality assurance
-
Which change helps a firm move from quality control towards TQM?
- Outsourcing testing
- Finding root causes
- Increasing final checks
- Adding more inspectors
-
What is a major risk that can cause quality circles to fail?
- Lower output prices
- Excessive profits
- Ignored recommendations
- Too many supervisors
-
Why might a kaizen initiative stall after its first year?
- Too many profits
- Lower machine speed
- Increased wages
- Lack of motivation
-
Which combination secures long-term quality advantage against market rivals?
- Assurance and TQM
- Outsourcing and buffers
- Control and batching
- Inspection and fines
-
Moving from final inspection to designing out errors shows a shift to what?
- Quality assurance
- Lean manufacturing
- Batch production
- Quality control
-
Why can quality assurance be cheaper than quality control?
- Lowers worker wages
- Reduces advertising spend
- Eliminates inspection costs
- Prevents wasted materials
-
What is the most common internal barrier to implementing TQM?
- Low tax rates
- Cheap raw materials
- Cultural resistance
- High machine speed
-
A firm inspects every tenth unit on a line and records faults on a control chart to flag when output drifts. Which quality technique does this describe?
- Lean working
- Just-in-time ordering
- Outsourcing of production
- Statistical quality control
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