2.5.3a Ways of training and developing employees Quiz: Pearson Edexcel Business, Unit 10

The 20 questions

1. What is on-the-job training?

   • Training that the employee completes alone at home in their own time
   • Training given in a classroom away from the workplace for a week
   • Training that is only given to directors and senior managers
   • Training given while the employee carries out their normal work

2. What is off-the-job training?

   • Training that involves the employee teaching other staff in the workplace as a mentor
   • Training given during normal working hours at the employee's own desk, led by a line manager
   • Training that the employee arranges privately in their own time, funded entirely by them
   • Training carried out away from the normal workplace, such as in a college or training centre

3. Which is an example of formal training?

   • A structured course with a set syllabus and a certificate at the end
   • An employee reading a website during a quiet afternoon
   • A colleague showing a new employee how to use the till informally
   • A manager chatting with staff about the week's sales at lunchtime

4. Which is an example of informal training?

   • An accredited qualification completed at a college over one year
   • A structured induction programme with a written assessment at the end
   • A training course that runs for five days and ends with an exam
   • A colleague showing a new starter how to log a delivery at the desk

5. What is self-learning?

   • An employee learns new skills independently, such as through online modules or reading
   • A business pays for employees to attend a set course at a college once every year
   • A manager is trained to teach other staff members in a formal course at a college each year
   • A group of employees is trained together in a fixed classroom session led by an instructor

6. What is the purpose of target setting in staff development?

   • To give the business a reason to pay lower wages to all staff
   • To give employees clear goals to work towards and measure progress against
   • To punish staff who fail to reach a goal that was never explained to them
   • To prevent employees from taking any training at all during the year

7. What is the purpose of a performance review?

   • To decide the price of the products the business sells to its customers in each market
   • To remove employees from the payroll without any warning at all in the business
   • To check whether the business has paid its rent on time for the whole of this year
   • To identify strengths and areas for improvement and agree a development plan

8. Which is an example of ongoing training for all employees?

   • Regular refresher sessions on health and safety every year
   • Training given only to employees who ask for it in writing
   • Training given only to the newest employees during their first week
   • A one-off induction that is never repeated for any employee

9. A business sends a supervisor on an external course to learn leadership skills. Which type of training is this?

   • On-the-job informal training
   • Informal peer training
   • Self-learning from a website
   • Off-the-job formal training

10. A business pays £250 for each employee to attend a course. It sends 16 employees. What is the total cost?

    • £4,250
    • £2,500
    • £3,200
    • £4,000

11. Which is a benefit of on-the-job training for a business?

    • Employees are not required to be supervised at any time during training
    • Employees never need to use any equipment during the training
    • Employees always learn more than in an external course
    • Employees learn while producing output, so there is less lost productivity

12. Which is a disadvantage of on-the-job training?

    • Experienced staff may need time away from their own work to supervise trainees
    • Employees learn nothing new because they are working at their normal tasks each day
    • It is only available to employees who work in a large business with many staff
    • It is always more expensive than any off-the-job training course on the market

13. Which is a benefit of off-the-job training?

    • It ensures that employees learn nothing that the business does not already know about
    • It can give a structured, certified qualification that is recognised outside the business
    • It means that employees never have to leave their desk at any time during the working day
    • It removes the need for the business to pay any training costs at all for its staff

14. Why might a business use a mix of on-the-job and off-the-job training?

    • It means that staff only need to be trained once in their whole career
    • It combines practical experience with formal knowledge and qualifications
    • It removes the need for any supervision or assessment of trainees
    • It is the only way a business is allowed to train staff under UK law

15. Which is an example of a development plan for an employee?

    • A list of the employee's birthdays and holiday dates for the year ahead in the office
    • A statement of the business's share price over the last five years of trading
    • A written plan listing skills to learn, training to complete and a review date
    • A record of the employee's previous jobs with no future goals or targets set at all

16. Which of these is a benefit of a clear induction programme for new staff?

    • New staff settle in faster and understand their role and expectations
    • New staff are prevented from asking questions in their first week
    • New staff are left to find everything out on their own without any guidance
    • New staff are placed in a role that they have no skills to perform

17. A business's employee receives on-the-job training but makes frequent errors. What should the manager do first?

    • Dismiss the employee immediately without any review
    • Review the training and give further support and feedback
    • Move the employee to a different business with no notice
    • Stop all training so the employee cannot make any further errors

18. Which of these is a benefit of a business using performance reviews with its staff?

    • Staff know how well they are doing and what they need to improve
    • Staff are told their pay will be cut without any reasons given
    • Staff stop receiving any feedback from their managers at all
    • Staff are excluded from all training decisions in the business

19. A business has a wide range of training options but a small budget. Which training should it prioritise?

    • Courses that staff do not need, so that the budget is spent
    • The most expensive course available, whatever its relevance to the work
    • No training at all, so that the budget can be kept for profit
    • Training that has the greatest impact on the business's key tasks

20. Explain why a business should review its training methods regularly.

    • Skills needs change, so methods that worked before may need updating
    • Training methods are fixed by law and cannot be changed by the business at all
    • Regular review means that employees never need to learn anything new
    • Training is only needed once, so methods should not be reviewed after that

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