2.5.2a Key job roles and their responsibilities Quiz: Pearson Edexcel Business, Unit 10

The 20 questions

1. What is the main responsibility of a director?

   • Checking the quality of each individual item on the production line
   • Serving customers at the till during busy periods
   • Stocking shelves in the warehouse each morning
   • Setting the overall direction and strategy of the business

2. Which job role is most likely to supervise a small team on a daily basis?

   • Shareholder with no operational role
   • Supervisor or team leader
   • Chair of the board of directors
   • Company director

3. What is the main responsibility of a senior manager?

   • Driving a delivery vehicle to customers in the local area on a daily round
   • Writing the business's accounts for the tax authorities each year after the audit
   • Greeting customers at the entrance of the shop each morning before it opens to the public
   • Managing a department and turning the strategy from directors into plans

4. Which role is an example of a support staff role?

   • An administrator who handles filing, phone calls and records
   • A senior manager who leads the marketing department
   • A supervisor who directs the daily work of a shift team
   • A director who sets the long-term aims of the business

5. Which is an operational role in a business?

   • A production worker who assembles products on the line
   • A shareholder who votes at the annual general meeting
   • A non-executive board member who reviews the accounts
   • A director who decides on mergers with other companies

6. A business's team leader is responsible for the work of a small group. Which is the best description of the role?

   • Writing the business's national advertising campaign each year
   • Negotiating with the bank over a loan of several million pounds
   • Supervising staff, allocating tasks and monitoring performance
   • Setting the business's overall share price on the stock market

7. Which job role would most likely be responsible for managing a company's finance department?

   • Receptionist
   • Senior manager
   • Driver
   • Production operative

8. What is the difference between a director and a senior manager?

   • Directors work on the shop floor while senior managers only write reports for them
   • Directors are always unpaid while senior managers receive a fixed salary each month
   • Directors are customers of the business while senior managers are its suppliers
   • Directors set overall strategy while senior managers run departments to deliver it

9. Which job role is most likely to be responsible for keeping IT systems working?

   • A customer who uses the business's website each day
   • A shareholder who votes on the company's dividend each year
   • A support staff member in the IT team
   • A director who has no expertise in technology at all

10. A business has 3 directors, 6 senior managers, 12 supervisors and 90 operational staff. What is the total number of staff?

    • 101
    • 111
    • 120
    • 90

11. Why is it important for a business to define each job role clearly?

    • So that staff know what is expected and responsibilities do not overlap or get missed
    • So that the business never needs to recruit new staff for any of its roles
    • So that staff can avoid performing any tasks at all during the working day
    • So that managers can avoid being held responsible for the results of the team

12. Which job role would a business most likely recruit first when setting up a new branch?

    • A customer to test the branch before it opens to the public
    • A supervisor or team leader to organise the first staff
    • A shareholder to fund the branch with their own money
    • A chair of the board of directors for the new branch

13. A business has many operational staff who report to one supervisor. What is the likely effect?

    • The operational staff will be unable to perform any of their work
    • The supervisor may find it hard to monitor each member of staff closely
    • The business will need more directors to take over the supervisor's tasks
    • The supervisor will have no tasks because the staff manage themselves completely

14. Which job role would be most responsible for recruiting new staff in a large business?

    • A driver who delivers goods to customers across the region
    • A human resources (HR) manager or senior manager in HR
    • A production operative who works on the assembly line
    • A customer who has recently bought a product from the business

15. A business removes its supervisor level. Which result is most likely?

    • Staff no longer need to be managed at all in the business
    • Less work for the directors because the supervisors' tasks disappear completely
    • More direct reporting to managers, which can increase their span of control
    • The business becomes more hierarchical because there are more layers of management

16. Which of these is a support staff role?

    • Delivery driver who carries goods to customers
    • Payroll clerk who processes staff wages each month
    • Store assistant who serves customers at the till
    • Production line worker who assembles the business's products

17. Which responsibility is most typical of a senior manager in a retail business?

    • Setting the budget and staffing levels for a store or department
    • Serving customers in person at the checkout throughout each shift
    • Setting the business's company-wide tax strategy for the country
    • Greeting visitors at the door of the store each morning

18. What is the main purpose of a job description?

    • To set out the tasks and responsibilities of a particular role
    • To list the qualifications of the applicant who gets the job
    • To show the names of all the people who work in each department
    • To record the wages paid to each member of staff each year

19. A supervisor is responsible for four operational teams. Which change would most reduce their workload?

    • Moving the supervisor to a support role that has no teams to oversee at all
    • Removing the team leaders so the supervisor does all of the work for the teams
    • Adding more tasks to each team so that the staff have longer and busier days
    • Appointing a team leader for each team to share day-to-day supervision

20. Explain why a business needs both operational staff and support staff.

    • Support staff replace the need for any operational work in the business across all of its sites
    • Operational staff are only needed when the business has no support staff working for it at all
    • Operational staff produce goods or services while support staff enable them to do so effectively
    • Support staff are needed only when the business does not sell any products or services

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