Lesson 4.1.3

4.1.3 Maintaining and improving quality Quiz: NCFE Business & Enterprise, Unit 4

20 questions · by Revision Ninja

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This free Maintaining and improving quality quiz has 20 multiple choice questions for the NCFE Level 1/2 Technical Award in Business and Enterprise (NCFE Business & Enterprise), Unit 4: Operations. It covers lesson 4.1.3, Maintaining and improving quality, one of the ready-made revision sets written with Revision Ninja and organised by unit on Qwiz Rush.

Use it as a starter, a plenary or an end-of-unit check: host it live on the board and students join with a game code on their own devices — no student accounts and nothing to install — or set it for independent revision with Free Play, where each student works through the questions alone.

Every question runs on a 20-second countdown and the fastest correct answers score the most. All the questions and their choices are listed below so you can see what the quiz covers; the answers are revealed in the game. Want to change something? Make your own copy and edit it in your library.

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The 20 questions

  1. TQM is often called a whole-business approach. What does that mean in practice?

    • Machines are upgraded across the site
    • Ways of working change across the firm
    • The marketing team leads improvement
    • A final inspection catches faults before dispatch

  2. A phone-case maker finds that more faulty units are reaching customers. What is the most likely result?

    • Refunds and rework costs rise
    • Fixed costs rise with each fault
    • Suppliers must pay for the faults
    • Prices can be raised to cover it

  3. Which statement best describes how quality control works in a factory?

    • Parts arrive just as they are needed
    • Staff meet weekly to suggest changes
    • Finished output is inspected for faults
    • Standards are built into each stage as work happens

  4. A crisp factory uses sampling as part of its checks. What does sampling involve?

    • Asking buyers to report faults after sale
    • Testing items before production starts
    • Testing every item that comes off the line
    • Testing a few items from each batch

  5. What is the main aim of quality assurance?

    • To stop faults arising as goods are made
    • To check finished goods and reject any that fail
    • To involve each worker in improvement
    • To cut the cost of buying materials

  6. How does quality assurance differ from quality control?

    • It applies to services but not to goods
    • It is carried out by an outside body
    • It checks goods once they are finished
    • It aims to stop faults before they happen

  7. What does Total Quality Management (TQM) aim to achieve in a business?

    • Ongoing improvement driven by all staff
    • Stock delivered just as it is needed
    • The lowest possible price for buyers
    • Faults spotted by inspectors at the end

  8. Under TQM, who is responsible for the quality of the finished product?

    • Everyone who works in the business
    • The inspectors at the end of the line
    • The suppliers of the raw materials
    • The senior managers who set standards

  9. A car plant checks each part as it is fitted, so faults are caught before the next stage. Which method is this?

    • Just-in-time stock
    • Total quality management
    • Quality assurance
    • Quality control

  10. A bakery's cakes consistently meet the standards it promises. What is the most likely benefit?

    • Fixed costs fall as output rises
    • Suppliers cut the price of flour
    • Fewer staff are needed each shift
    • Repeat custom and word-of-mouth grow

  11. An ice-cream van firm takes on extra drivers from an agency just for the summer. How does this help the business?

    • It trains the drivers to a higher standard
    • It can pay the drivers a lower hourly rate
    • It pays for drivers just when it needs them
    • It keeps the same drivers year after year

  12. Which is a genuine advantage of using job production?

    • Products fit each buyer's exact needs
    • Work is quick to repeat at volume
    • Staff can be low-skilled and cheap
    • Unit costs fall as output rises

  13. Which job is a small building firm most likely to outsource because the kit needed is used just once or twice a year?

    • Taking daily deliveries in
    • Aerial drone photos of the site
    • Stacking the warehouse shelves with a forklift
    • Answering the office phone

  14. Which of these is an example of after-sales customer service?

    • Greeting shoppers as they enter the shop
    • Ordering more stock from a supplier
    • Advertising a sale in the local paper
    • Repairing a faulty item free of charge

  15. How does mass customisation differ from ordinary flow production?

    • Output is made in small, varied batches
    • Each item is designed from scratch by hand
    • Buyers pick options on a standard base model
    • Units leaving the line are identical

  16. What is the main aim of lean production?

    • Selling a wider range of products
    • Holding large stocks of materials
    • Cutting waste without losing quality
    • Charging a higher price per unit

  17. What is a common drawback of outsourcing a task to another company?

    • The business must train the supplier's staff
    • The business must pay the workers' wages
    • The business has less control of it
    • The business must supply the equipment

  18. How are shop-floor staff involved in Kaizen?

    • They are consulted on their pay rise
    • They suggest changes to their own job
    • They inspect goods at the end of the line
    • They carry out an annual stock count

  19. A supermarket takes daily just-in-time deliveries of fresh food. What is the main benefit?

    • Cover if a supplier is late
    • Larger bulk-buy discounts
    • Less unsold stock is wasted
    • Fewer deliveries are needed

  20. A takeaway becomes known for rude staff and slow orders. What is the most likely result?

    • Staff turnover falls to a new low
    • Customers drift away to a rival firm
    • The council fails it on food hygiene
    • Suppliers shorten the credit given