Lesson 4.1.1

4.1.1 Outsourcing Quiz: NCFE Business & Enterprise, Unit 4

20 questions · by Revision Ninja

In partnership with Revision Ninja

This free Outsourcing quiz has 20 multiple choice questions for the NCFE Level 1/2 Technical Award in Business and Enterprise (NCFE Business & Enterprise), Unit 4: Operations. It covers lesson 4.1.1, Outsourcing, one of the ready-made revision sets written with Revision Ninja and organised by unit on Qwiz Rush.

Use it as a starter, a plenary or an end-of-unit check: host it live on the board and students join with a game code on their own devices — no student accounts and nothing to install — or set it for independent revision with Free Play, where each student works through the questions alone.

Every question runs on a 20-second countdown and the fastest correct answers score the most. All the questions and their choices are listed below so you can see what the quiz covers; the answers are revealed in the game. Want to change something? Make your own copy and edit it in your library.

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The 20 questions

  1. What does it mean when a business outsources part of its work?

    • It buys a rival that does the work
    • It pays another firm to do the work
    • It hires extra temporary staff onto its own payroll
    • It moves the work to a new branch

  2. Apple does not build its own iPhones. Which firm assembles most of them under contract?

    • Sony
    • Samsung
    • Foxconn
    • Huawei

  3. A florist must print 200 wedding orders of service by Friday and has no time to do it. Which reason for outsourcing applies here?

    • Avoiding the cost of a printer
    • Meeting a tight deadline
    • Improving product quality
    • Reducing the number of staff

  4. A firm with 12 staff pays an outside agency to run its payroll rather than employing its own HR team. What is the main benefit?

    • Builds HR expertise inside the firm
    • Cheaper than running an HR department
    • Makes the firm's own staff more loyal
    • Gives the firm more control of the task

  5. A restaurant chain pays a cleaning firm for a nightly deep clean, saying its own staff cannot reach the same standard. Which reason for outsourcing is this?

    • Lower cost per hour
    • Faster than doing it in-house
    • More flexible use of staff
    • Better quality of work

  6. Which job is a small building firm most likely to outsource because the kit needed is used just once or twice a year?

    • Taking daily deliveries in
    • Aerial drone photos of the site
    • Stacking the warehouse shelves with a forklift
    • Answering the office phone

  7. What is a common drawback of outsourcing a task to another company?

    • The business must train the supplier's staff
    • The business must pay the workers' wages
    • The business has less control of it
    • The business must supply the equipment

  8. Which of these actions by a clothes shop counts as outsourcing?

    • Training its own staff to sell more
    • Opening a second shop in Leeds
    • Buying new tills for its branches
    • Paying an agency to run its adverts

  9. A nightclub does not employ its own door staff. Which kind of firm is it most likely to pay to look after the entrance?

    • A licensed security firm
    • An events catering company
    • A facilities cleaning firm
    • A recruitment agency

  10. An ice-cream van firm takes on extra drivers from an agency just for the summer. How does this help the business?

    • It trains the drivers to a higher standard
    • It can pay the drivers a lower hourly rate
    • It pays for drivers just when it needs them
    • It keeps the same drivers year after year

  11. How does quality assurance differ from quality control?

    • It applies to services but not to goods
    • It is carried out by an outside body
    • It checks goods once they are finished
    • It aims to stop faults before they happen

  12. What is a drawback of mass customisation compared with a plain flow line?

    • Managing the extra choice adds cost
    • Customers get no say in the product
    • Unit costs rise to job-work levels
    • Output falls to a few items a day

  13. A café trains its staff to greet and help everyone who comes in. What is the most likely long-term gain?

    • Lower supplier costs from bulk buying
    • A stronger reputation and repeat trade
    • A wider menu range from new recipes
    • Faster cooking from better kitchen kit

  14. What does Kaizen mean in a lean business?

    • A yearly target review by senior managers
    • A cash bonus for hitting a monthly target
    • A steady stream of small improvements
    • A one-off overhaul of the factory layout

  15. Which set of features best describes job production?

    • Bulk output with a custom finish
    • Groups of similar items made together
    • Identical items made on a moving line
    • Items made one at a time to order

  16. How are shop-floor staff involved in Kaizen?

    • They are consulted on their pay rise
    • They suggest changes to their own job
    • They inspect goods at the end of the line
    • They carry out an annual stock count

  17. A car plant checks each part as it is fitted, so faults are caught before the next stage. Which method is this?

    • Just-in-time stock
    • Total quality management
    • Quality assurance
    • Quality control

  18. A bakery's cakes consistently meet the standards it promises. What is the most likely benefit?

    • Fixed costs fall as output rises
    • Suppliers cut the price of flour
    • Fewer staff are needed each shift
    • Repeat custom and word-of-mouth grow

  19. A crisp factory uses sampling as part of its checks. What does sampling involve?

    • Asking buyers to report faults after sale
    • Testing items before production starts
    • Testing every item that comes off the line
    • Testing a few items from each batch

  20. What is the main aim of lean production?

    • Selling a wider range of products
    • Holding large stocks of materials
    • Cutting waste without losing quality
    • Charging a higher price per unit