Lesson 3.3.2

3.3.2 Non-financial methods of motivation Quiz: NCFE Business & Enterprise, Unit 3

20 questions · by Revision Ninja

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This free Non-financial methods of motivation quiz has 20 multiple choice questions for the NCFE Level 1/2 Technical Award in Business and Enterprise (NCFE Business & Enterprise), Unit 3: Human Resources. It covers lesson 3.3.2, Non-financial methods of motivation, one of the ready-made revision sets written with Revision Ninja and organised by unit on Qwiz Rush.

Use it as a starter, a plenary or an end-of-unit check: host it live on the board and students join with a game code on their own devices — no student accounts and nothing to install — or set it for independent revision with Free Play, where each student works through the questions alone.

Every question runs on a 20-second countdown and the fastest correct answers score the most. All the questions and their choices are listed below so you can see what the quiz covers; the answers are revealed in the game. Want to change something? Make your own copy and edit it in your library.

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The 20 questions

  1. A supermarket moves staff from the tills to the bakery to shelf-filling each week. Which method is this?

    • Job rotation
    • Job enrichment
    • Empowerment
    • Job enlargement

  2. A factory gives an assembly worker three more tasks at the same level of responsibility. What is the aim?

    • Add variety to a repetitive job
    • Raise the worker's rate of pay
    • Let the worker set their own targets
    • Give the worker more authority

  3. Herzberg said some job changes truly motivate, while others only stop dissatisfaction. Which one motivates?

    • A pay rise for hitting targets
    • Clearer company rules and policies
    • A better staff canteen and rest area
    • More responsibility and challenge

  4. A café pays for its baristas to take a coffee-making course. How does this raise motivation?

    • They feel more skilled and valued
    • They need less supervision at work
    • They find the work easier and less tiring
    • They qualify, so their rate of pay rises

  5. Why does working in teams often motivate staff, in terms of Maslow's hierarchy?

    • It gives each worker more status
    • It meets basic physiological needs
    • It meets social and belonging needs
    • It raises pay through team bonuses

  6. A hotel lets receptionists settle guest complaints up to £50 without asking a manager. Which method is this?

    • Job rotation: swapping tasks
    • Teamwork: sharing work in groups
    • Job enlargement: extra tasks
    • Empowerment: authority to decide

  7. A firm finds that doing one narrow job all shift makes staff bored and careless. How does job rotation help?

    • Staff earn a bonus for each new job
    • Staff switch tasks, so variety rises
    • Staff master one task, so speed rises
    • Staff gain authority over decisions

  8. A manager wants a warehouse picker's job to be more challenging, not simply bigger. Which change fits that aim?

    • Give them quality checks to sign off
    • Give them more items to pick each hour
    • Give them extra picking areas to cover
    • Move them to packing on Fridays

  9. Before a firm empowers its shop-floor staff, what does it most need to put in place?

    • A bonus scheme linked to sales
    • Tighter checks by supervisors
    • Longer shifts to cover the work
    • Training so decisions are sound

  10. Six packers work as a team and share one output target. What problem can this cause?

    • Training costs rise for each member
    • Managers must check each task done
    • Some members may do little work
    • Packers specialise in one narrow task

  11. Which reward is a financial method of motivation rather than a non-financial one?

    • Flexible hours to suit family
    • Extra training and development
    • Commission paid on each sale
    • Employee of the month award

  12. Warehouse staff work in separate bays and rarely speak to colleagues. Which Maslow need is being left unmet?

    • Esteem needs
    • Self-actualisation needs
    • Safety needs
    • Social needs

  13. How is profit sharing likely to affect the way employees behave at work?

    • They compete with each other for sales
    • They take more interest in cutting costs
    • They work faster to finish more units
    • They chase their own personal targets

  14. In Maslow's hierarchy, what has to happen before a worker moves up to the next level?

    • The needs below must be largely met
    • Their manager must approve the move
    • A year at the current level must pass
    • They must reach the top pay band

  15. In Herzberg's theory, what is the main job of hygiene factors such as pay and safe conditions?

    • To raise output by rewarding achievement
    • To keep staff from becoming unhappy
    • To give staff a sense of pride
    • To push staff to work harder

  16. Which of these would Herzberg class as a motivator rather than a hygiene factor?

    • Being given more responsibility
    • A pay rise agreed with the union
    • A clean workshop with new safety gear
    • Closer supervision from a manager

  17. Which action would best meet an employee's esteem needs under Maslow?

    • Praise good work in front of the team
    • Set up a staff football team
    • Pay a wage that covers rent and food
    • Fit better locks and fire exits

  18. Which of these best describes a bonus?

    • A share of the firm's yearly profit
    • An extra payment for hitting a target
    • A regular payment made each month
    • A payment for each unit produced

  19. Which statement best describes how a salaried employee is paid?

    • A fixed annual sum, paid monthly
    • An agreed rate for each hour worked
    • A percentage of the sales they make
    • A set amount for each unit made

  20. Herzberg called motivators 'intrinsic'. What does intrinsic mean here?

    • They come from the working conditions
    • They come from pay packets and bonuses
    • They come from the work itself
    • They come from company rules